Refunds for learning services are applicable under the following circumstances:
You have enrolled in a course or program and wish to cancel within the designated refund period.
The course or program is canceled or discontinued by Education Learn.
You encounter technical issues or other significant problems that prevent you from accessing the learning content.
2. Refund Request Process:
To request a refund for a learning service, please contact our customer support team within the specified refund period, which varies based on the course or program.
You can reach us via email at support@tims.co.in or by calling +91-8977493701. Please provide your enrollment details and a clear explanation of the reason for the refund request.
3. Refund Processing Time:
Once your refund request is received and approved, we will initiate the refund process.
Refunds for learning services are typically processed within 10-14 business days after approval.
The refund amount will be issued to the original payment method used during the enrollment.
4. Non-Refundable Situations:
Refunds may not be applicable in the following situations:
You have completed a significant portion of the course or program before requesting a refund.
The refund request is made after the specified refund period has expired.
Education Learn determines that the refund request does not meet the eligibility criteria outlined in this policy.
5. Refund Exceptions:
Education Learn reserves the right to deny refund requests if there is evidence of misuse, abuse, or violation of our terms of service by the student.
Refunds may also be denied if the learning service was purchased through a third-party platform, in which case, the refund process will follow the policies of that platform.
6. Refund Status Updates:
We will keep you informed via email or phone regarding the status of your refund request, including confirmation once the refund has been processed.
